Property Marketing & Management
Individual Bali Hospitality (IBH) Management is established to provide services in every aspect of management. For instance from the staffing, maintenance, administration, marketing, reservations and contracts. Our team commits to achieve full customer satisfaction and we place great emphasis on responding quickly and helpfully to every guest request.
WHAT WE DO & HOW WE DO IT
IBH Management provide comprehensive marketing and distribution solutions to maximize villas occupancies and rental yields. We develops and promotes villa brands to gain the competition over the crowded and fragmented market place. Our integrated booking platform and our marketing collateral allows international travel agents to easily represent our villa catalogue. Our experienced team will manage pricing parity through all channels, protected commissions, access to availability and customer support of the travel agents around the world. In cooperation with villas owner IBH Management taking care of villaâs logistical and commercial operations, ensuring that villas are not just well run vacation homes but also lucrative investments.
1. Market Your Property
We bring to the market place your property such as rental agencies, formal and informal networks and we weave a distribution strategy that is customized to the villa one that presents the villaâs offerings consistently and professionally to the world across all mediums. We also leverage print and social media to ensure a careful crafted message of glamour and appeal is delivered consistently through all channels.
Building awareness, nurturing demand, projecting a desirable image across all forms of media is all part of our remit. Interacting and bringing in comprehensive print coverage to assist in showcasing the villaâs offerings to specific, targeted audiences is a dimension of our service offering.
2. Clients Engagement
Engaging clients from their first point of contact and tracking preferences provides us with great information and knowledge to better meet their needs. Therefore, we appreciate that many visitors are coming from their home countries with a range of differing requirements and expectations. Understanding client needs gives us the opportunity to tailor for a more personalize service.
A 24 hour contact point is available for emergencies and referrals and to discuss out of hours problems. Next, our client support staff can provide advice and information on a range of visitor events and services relevant to each client and to cross promote additional events, tours and cultural activities. Our English speaking staff can access a wide range of services and referrals quickly and communicate these effectively.
3. Property Maintenance
Our Villa Maintenance team will ensure that agreed standards are met and that routine maintenance tasks are undertaken. For instance, villa infrastructure such as swimming pool, grounds and landscaping, electrics and plumbing. Furthermore, we can also manage villa inventory to ensure this is well maintain and replace when require.
We understand that poor maintenance may result in the loss of valuable income and regular checks are undertaken with results recorded in a property summary report. From here on, we will ensure that any required repairs are notified, agreed and signed off by our property staff prior to commencement. So far all repairs are inspected by our Maintenance Manager, with contractor work being guaranteed.
4. Villa Operations Team
5. Additional Clients Support
IBH Managementâs commitment to quality performance builds lasting relationships between villas, their owners, the agents, and the clients that support the business. Please contact us for more detail.
Meanwhile we have a range of villa management packages and fee structures to meet your needs. Therefore, please contact us to discuss.